Returns & Exchanges

We want you to love your Canvaful piece as much as we loved creating it. If for any reason you’re not completely satisfied please contact us so we can make it right. You’re covered by our 30-day guarantee warranty.

Defective or Damaged Items

Every canvas is carefully inspected before shipping, but if your order arrives defective or damaged, don’t worry — we’ll make it right. Contact us at hello@canvaful.com with a photo, and we’ll send you a replacement at no cost.

Received the Wrong Item?

We double-check every order, but mistakes can happen. If you received the wrong item, reach out to us and we’ll fix it immediately — either by sending the correct item or arranging another solution that works best for you.

Exchanges or Refunds

At Canvaful, each item is uniquely made for our customers (you) and for environmental reasons we don't create unnecessary stock.

• This is why personalized items can not be exchanged or refunded.
• Non-personalized items can be returned and exchanged within 60 days and are subject to a 50% restocking fee.

Please contact us and a member will guide you through the steps.